Shipping Policy

Introduction: Our Shipping Policy outlines the terms and conditions regarding the shipping of our products to our valued customers.

Where We Ship From: All orders are dispatched from the United Kingdom.

Processing Time: Orders are generally processed and shipped within 1-3 business days after payment is received. Processing times may be slightly longer during peak seasons or promotional periods.

Shipping Rates:

United Kingdom: £4.95 flat rate, fully tracked. Free delivery on all UK orders over £40.
Europe and the United States: £20.00 flat rate.

The exact shipping cost for your order is always displayed at checkout before you complete your purchase.

Estimated Delivery Times: UK orders are delivered within 2-5 business days of dispatch. International orders typically arrive within 7-14 business days of dispatch. These timings are estimates and are not guaranteed.

Customs and Import Duties: International orders may be subject to import duties, taxes or customs charges applied by the destination country. These charges are the responsibility of the customer and are not included in the amount paid at checkout.

Order Tracking: Once your order has been shipped, we will send you a confirmation email containing a tracking number. You can track the status of your shipment on the designated shipping carrier's website using the provided tracking number.

Delivery Address: It is the customer's responsibility to provide accurate shipping information. We are not responsible for delays or additional fees resulting from incorrect or incomplete delivery addresses.

Undeliverable Packages: If a package cannot be delivered or is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees incurred to resend the package.

Delivery Issues: If you experience any issues with the delivery of your order, please contact our customer service team immediately, and we will assist you in resolving the issue.

Contact Information: If you have any questions or concerns regarding our "Shipping Policy", please contact us:

General enquiries: info@ozpproduct.com
Sales and wholesale: sales@ozpglobal.co.uk
Direct contact: can@ozpglobal.co.uk

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